Celebration’s Rental Policies
Most of our equipment prices are for a one to three day rental. Weekend rentals are Friday through Monday. If you are interested in renting equipment for a longer period of time, please contact us for availability and pricing.
Reservations & Payment Terms
For “Large” tent and “The Loo” rentals a 40% deposit is required. A 50% deposit is required to reserve all other rental items and the balance must be paid 14 days prior to the event. Cancellations must be submitted in writing 60 days prior to the event to receive any deposit back. No refunds will be given for contracts canceled within 14 days of the event. Any changes or reductions to amount of items ordered must be made 14 days prior to the event. Additional equipment may be added to your order within 14 days of the event, depending on availability.
For small tents, chairs, and tables; a $100 security deposit is required to reserve your date. This fee will be refunded after complete inspection of items after the rental. It may be retained for use in the event of damage, loss, and/or theft.
Responsibility of Equipment
Responsibility for all rental equipment remains with the lessee from delivery to the point of return, or from pick-up at our store until the point of return. Customers are responsible for checking the count and condition of items upon delivery. Please make sure all equipment is secured and protected from weather when not in use. Equipment must be cleaned prior to pick up or return to our store, unless otherwise specified. Customers are responsible for cleaning charges if any items are returned dirty, and replacement costs for items with irreversible damage. Please keep in mind that candle wax and other chemicals or substances may permanently stain our equipment.
When considering renting a tent, it’s important to select a relatively level site that is free of obstructions, like overhead utility lines, trees, bushes, flower gardens, fences, and/or immobile lawn ornaments/furniture. It’s also important to measure the area to ensure the tent will fit. A good rule of thumb is to add 12 to 15 feet to the size of the tent, as the steaks are placed a minimum of 5 feet, and an average of 6 to 7 feet around the perimeter. For example, if you are considering renting a 20x20 tent, the ideal sized area would be 35’x35’ or larger, and the smallest area the tent can be placed in is30’x30’.
Make arrangements for someone to be home on the day of the tent installation. If no one is available to be on site on the day of installation, it’s acceptable to mark the area where you’d like the tent to be set up with a wooden stake, or paint. Please secure your pets during the tent installation, and make sure that all pet waste is cleaned up prior to installation.
All decorations must be taken down prior to tent removal. DO NOT use staples, nails, tacks, screws, etc. on the tent poles to hang decorations. Any residue left on the tent or on sidewalls from tape or other adhesives must be removed prior to disassembly.
Complete the utility marking request form and return it within 7 days prior to your tent installation. We are required by state law to notify your state’s One-Call Center, 800-292-8989 for Iowa residents, so that any underground public utilities will be marked prior to the tent installation. If we do not receive your completed form with the correct information, the tent will not be installed, and you will be held liable for the full amount of your rental contract. Please be as specific as possible when filling out the form.
Make arrangements to have any private utility lines or sprinkler system located & marked prior to tent installation. Digger’s Hotline will only mark public utility lines, not private lines installed by a private contractor. It’s best to contact the company who installed these facilities or sprinkler system to have them marked. We will not be held responsible for any damage to private facilities.
Sidewalls are not included in the tent price, but are available for an additional charge. If you rent sidewalls with your tent, please DO NOT drop sidewalls on the ground. If you desire not to use the sidewalls, please roll them up or fold them back. Customers are responsible for cleaning charges if any items are returned dirty, and replacement costs for sidewall with irreversible damage from being left on the ground.
Delivery & Pick-Up Service
Standard delivery fees require items to be dropped off at an easily accessible, ground level location such as a garage, loading dock, or porch. Deliveries that require us to hand carry items, or deliver to a location other than ground level will be charged an hourly rate of $25.00, in addition to the standard delivery fee. Customers are responsible for checking the count and condition of items upon delivery. Responsibility for all rental equipment remains with the lessee from delivery to the point of return.
Equipment must be left in the same place it was delivered; Equipment must be cleaned (all tape, decorations, string, etc. removed), tables must be folded up, and chairs must be neatly stacked. Set-up and take-down of tables and chairs is not included in the rental price, but is available for an additional charge. Please make arrangements prior to your rental if you wish to have our crew set-up and/or take down these items.
Customer Pick-Up at our store
Some small items may be picked up and returned during our normal business hours, 8:00 AM to 5:00 PM, Monday – Friday. Customers will be charged for an additional rental for items not returned on time. Customers are responsible for checking the count and condition of items before leaving our store. Responsibility for all rental equipment remains with the lessee from pick-up at our store until the point of return.
Please DO NOT use staples, tacks, other metal fasteners, or glue on the tables and chairs. Be sure to remove all decorations, tape, string, etc., from tables, chairs, and other party equipment after your event. Any adhesive left on rental items from tape must also be removed.
All party goods, with the exception of linens and table skirts or unless otherwise stated, must be returned free of grease, food, and beverage residue for sanitary reasons. Candelabras, candleholders, votive cups, and hurricane glass must be returned wax-free. All items should be packed in the provided containers. An hourly rate of $25.00 will be charged for cleaning.
All oak parquet dance floor rentals must be inside or underneath a tent with sidewalls. Any rain, spills, water, or other moisture that comes in contact with the floor should be wiped off IMMEDIATELY, as this can stain and/or warp the dance floor. Customers are responsible for repair and/or replacement costs for items with irreversible damage.
Washing of linens and table skirts will be taken care of by Celebration’s. All table skirt clips must be returned with skirting. Please shake off all food crumbs, decorations, etc. to prevent staining. Place only DRY used linens in the provided bag, or use a tablecloth to wrap the remaining linens up. It’s important to make sure the linens are dry before placing them in the linen bag, as moisture may cause mildew damage. Never store linens in a plastic bag or other air-tight container, as this does not allow the linens to breathe, and may also cause mildew damage. Customers are responsible for damage caused by burns, candle wax, tears, and mildew.